what is voip services?

VoIP (Voice over Internet Protocol) Services refer to the technology and services that enable voice communication over the internet rather than traditional phone lines. It allows users to make phone calls using their internet connection, converting voice signals into digital data packets that are transmitted over IP networks.

VoIP services offer several advantages over traditional telephone systems, including cost savings, scalability, flexibility, and a wide range of features. By leveraging the internet infrastructure, VoIP eliminates the need for separate phone lines and reduces long-distance and international calling costs. It also enables users to integrate voice communication with other digital services, such as video conferencing, instant messaging, and collaboration tools.

The key components of VoIP services include:

   1. Voice Communication: VoIP services facilitate real-time voice communication between individuals or groups, allowing for both audio-only calls and multimedia calls with video and screen sharing capabilities.

   2. Call Management Features: VoIP services typically offer a variety of call management features, including call forwarding, call waiting, voicemail, caller ID, call recording, and more. These features enhance productivity and improve overall communication efficiency. 

  3. Integration with Existing Infrastructure: VoIP services can integrate with existing communication infrastructure, such as IP phones, softphones (software-based phone applications), and unified communications platforms, enabling seamless connectivity and interoperability.

   4. Mobility and Flexibility: VoIP services enable users to make and receive calls from anywhere with an internet connection, promoting remote work and flexibility. Mobile applications for VoIP services allow users to use their business phone numbers on their smartphones or other mobile devices.

   5. Scalability and Cost Efficiency: VoIP services are highly scalable, making it easy to add or remove lines as per business requirements. They offer cost savings for long-distance and international calls and often have affordable pricing plans compared to traditional phone services.

Overall, VoIP services revolutionize voice communication by leveraging the power of the internet, providing businesses and individuals with flexible, cost-effective, and feature-rich communication solutions.

A Telephony system built for small business like yours

With all the technology out there for business communication, you need a cost-effective system that meets the unique needs of your company: Nothing more, nothing less. Small businesses need the same ability to stay connected as large enterprises, without the high cost of complex and tedious systems.

VoIP solutions from Convergent Systems Technologies are:

  • Affordable – Low cost with no extra setup, installation, or maintenance fees
  • Easy to use – Including an intuitive, user-friendly interface
  • Reliable – Your hosted system is monitored and maintained 24/7
  • Mobile – Answer calls in other locations, via laptop or forward to a mobile phone
  • Green – Save on travel and paper waste by sharing information online

We offer a Cloud PBX Solution and an On-Premises PBX Solution. Please see bellow to Learn more about these solutions and which one will fix better to your needs. 

Cloud PBX

A Cloud PBX System, also referred to as a hosted or virtual PBX, is a phone system that is located on the cloud. Cloud PBX systems don’t require equipment on-site except for VoIP phones, unless a company opts to use softphones.

On-Premise PBX

An On-Premise PBX system is a closed-off network of phones within a business that has all equipment on-site. All wiring and hardware, such as the PBX server, are located within the company building. 

contact Us

Convergent Systems Technologies

 Let us tailor a service package that meets your needs. Tell us a little about your business, and we will get back to you with some ideas as soon as possible. 

Suite 211

8359 Beacon Boulevard, Fort Myers, Florida 33907, United States


Opening Hours
Weekdays 9am – 5pm
Weekend Closed